Warranty Details

Manufacturer’s Warranty

When you purchase an Esatto appliance you automatically receive a two-year Manufacturer’s Warranty covering parts and labour for servicing within Australia, from Residentia Group.

Residentia Group undertakes to: Repair or, at its option, replace without cost to the owner either for material or labour any part of the Product, the serial number of which appears on the Product, which is found to be defective within Two Years of the date of purchase.

This warranty does not cover:

• Defects caused by factors other than:

Normal domestic use within a domestic (residential) environment, or

Correct use of the appliance in accordance with the Product User Manual.

• Service calls to which are not related to any defect in the Product. The cost of a service call will be charged if the problem is not found to be a Product fault. For example:

Correcting the installation of the Product, to be in accordance with the Product User Manual.

Instructing you on how to correctly use the Product.

Resetting or replacing house fuses.

Correcting house wiring or plumbing.

Correcting fault(s) caused by the user (including through failure to follow the maintenance and care instructions within the User Manual).

Noise or vibration that is considered normal. E.g. drainage/compressor/fan sounds, regeneration noises or user warning tones.

Correcting damage caused by pests or vermin (e.g. rats, cockroaches, etc).

Consumable or perishable parts (e.g. light globes, filters, batteries, or other similar parts).

• Cosmetic damage that does not affect the operation of the Product.

• Products where the serial number has been removed or defaced.

• Defects to the product caused by accident, neglect, misuse or an Act of God (e.g. storm damage, power surges, electrical storm damage, etc).

• The cost of repairs carried out by non-authorised repairers or the cost of correcting such unauthorised repairs.

• Normal recommended maintenance and cleaning as set out within the Product’s User Manual.

• Repairs when the appliance has been repaired, dismantled or serviced by anyone other than a Residentia Group authorised service agent.

• Pick-up and delivery.

• Transportation or travelling costs involved in the repair when the product is installed outside the Authorised Service Representative’s (ASR) normal service area.

• Additional installation costs (e.g. plastering, caulking, modifying cabinetry, etc).

Service under this manufacturer’s warranty must be provided by a Residentia Group trained and approved Service Agent (Authorised Service Representative, or ASR). Such service shall be provided during normal business hours. The warranty certificate and proof of purchase should be shown when making any claim.

Proof or purchase is required before you can make a claim under this warranty.

This Warranty is an extra benefit and does not affect your legal rights.

Product sold in Australia only.

You accept that if you make a warranty claim, Residentia Group and its Authorised Service Representatives, may exchange information in relation to you to enable Residentia Group to meet its obligations under this warranty.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Service Warranty

When you are provided with a service that is carried out and invoiced by Residentia Group within Australia, you automatically receive a 12 month Service Warranty covering this service and any parts used during the service of your Product.

Residentia Group undertakes to, without cost to the owner for material or labour:

Correct any aspect of a service on an Esatto appliance, or repair or replace (at its option) any part used during a service, which is found to be defective within 12 months of the date of the service occurring.

This Service Warranty does not cover:

• Defects caused by factors other than:

Normal domestic use, or

Correct use of the appliance in accordance with the Product User Manual.

• Service calls which are not related to any problem with the service. The cost of a service call will be charged if the problem is not found to be a problem with the original service. For example:

Correcting the installation of the Product, to be in accordance with the Product User Manual.

Instructing you on how to correctly use the Product.

Resetting or replacing house fuses.

Correcting house wiring or plumbing.

Correcting fault(s) caused by the user (including through failure to follow the maintenance and care instructions within the User Manual).

Noise or vibration that is considered normal. E.g. drainage/compressor/fan sounds, regeneration noises or user warning tones.

Correcting damage caused by pests or vermin (e.g. rats, cockroaches, etc).

Consumable or perishable parts (e.g. light globes, filters, batteries, or other similar parts).

• Defects to the product or part caused by accident, neglect, misuse or an Act of God.

• The cost of repairs not carried out by Residentia Group or its Authorised Service Representative (ASR) or the cost of correcting such repairs.

• Normal recommended maintenance as set out within the Product’s User Manual.

• Repairs when the appliance or part has been dismantled, repaired or serviced other than by Residentia Group or its Authorised Service Representative (ASR).

• Pick-up and delivery.

• Transportation or travelling costs involved in the repair when the product or part is installed outside Residentia Group’s normal service area.

• Damage (including water damage) caused by faulty installation or plumbing, in each case not performed by Residentia Group.

Nothing in this Service Warranty is intended to, or does limit, any rights you may have under law to recover the costs of inspecting or returning goods to us.

Our products and parts have been designed for use in a normal domestic (residential) environment.  Our products and parts are not designed for any commercial use (whatsoever). Any commercial use by a customer will affect this Service Warranty.

Service under this Service Warranty must be carried out and invoiced by Residentia Group. Such service shall be provided during normal business hours. This Service Warranty certificate should be shown, along with proof of original service date, when making any claim.

This Service Warranty is an extra benefit and does not affect your legal rights.

For service provided within Australia only.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures, you are entitled:

• To cancel your service contract with us; and

• To a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

To make a claim, call our Customer Care team on 1300 11 4357 or email support@residentiagroup.com.au.
Residentia Group Pty Ltd, 165 Barkly Avenue, Burnley, Victoria 3121. ABN 70 600 546 656.

Note: Residentia Group offers separate manufacturer’s warranties on its appliances, please check the documentation that was supplied with your Product for full details.